Reviews

Heartfelt Reviews

Hear from those we've served

We Our Families

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

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Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.

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Testimonials

What Families Are Saying

Real Stories from Real People

We want to express our gratitude to the office manager Sammy, she helped us out tremendously on these difficult decisions for planing ahead for both of us and our pet. She was perfect with her warmest personality, with her guidance we know we made the right decision. Kathy , Ken & Tyson May
Author: Katiuska May rated with 5 stars

Miss Ketter is the absolute best!!! She has consistently helped me take care of my parents resting place for years, and I am 1200 miles away! The place is beautiful and the staff is too!! I highly, highly, recommend doing business there
Author: Lb Moington rated with 5 stars

The viewing was wonderful, the service was wonderful,they were always there in case I had questions, very professional and paid attention to every detail. Thank You so much Royal Palm!!!
Author: Patrice Mcgrath rated with 5 stars

Very nice and helpful people work there. Cemetery is kept up ok but some headstones also need some TLC. They do need to offer cemetery overview maps on their website so we could print them out tho, and not just handouts in lobby. Overall very nice place. The veterans section is a real hidden gem. Mark Hines
Author: Matrixmerlin rated with 5 stars

Sammy is wonderful, thank you 🙏🏻
Author: Dveda rated with 5 stars

One of the most beautiful services I have ever attended. The staff was very professional and caring. I am so impressed with this funeral home.
Author: Katrina rated with 5 stars

Thanks to Mr.Zeke very professional also down to Earth & caring also his Expertise in what he likes do as Serving the Community Thanks again, Ms.T.Ransom
Author: Sassy Ransom rated with 5 stars

The Thompson family would like to thank Royal Palm funeral home for the outstanding service. This is the third family member that we have used this funeral home. Ms. Alisha is the best. Very professional and very caring. I recommend this funeral home for your love one.
Author: Lillian Torres rated with 5 stars

When I came into the Administrative office I didn't know what to expect i didn't know what are how oder a grave marker, but the Administrative staff walk me through the process and made easy for me to understand. Thank you
Author: Larry Brown rated with 5 stars

Very nice facility, very nice customer service grounds we fabulous and they took care of my mother in law, like the QUEEN she is
Author: Rossilyn Miller rated with 5 stars

“Our funeral director, Willow, at Royal Palm in West Palm Beach was exceptional from beginning to end. During one of the most difficult times in our lives, she listened with compassion, took the time to understand our family, and beautifully brought my mom's life story to life through every thoughtful detail. From the moment we walked into the chapel, we were overwhelmed in the best way. Every element reflected who my mom was. Willow thoughtfully incorporated the things that meant the most to her; her love for family, especially her grandchildren, and the more than 30 years she dedicated to caring for others in the medical field. It was clear that nothing was overlooked. Seeing my mom was another gift. She looked beautiful, peaceful, and exactly how we wanted to remember her. Willow and her entire team exceeded every expectation we had. Their professionalism, attention to detail, flawless presentation, and genuine kindness made an incredibly difficult experience so much easier for our family. Throughout the service, I found myself thanking them over and over because their care and dedication were evident in everything they did. When we left, we didn't just feel like we had chosen the right funeral home—we felt grateful that we had trusted Willow and her team with honoring my mom's life. They gave our family a sense of peace, comfort, and confidence that she had been celebrated with the love, dignity, and respect she deserved. We will always be thankful for everything they did for our family.”
Malecia Destefano July 17, 2026 5 stars

Teresa Ricketts June 16, 2026 5 stars

Frisnel Mathurin June 11, 2026 5 stars

“I’d like to thank Felicia and the staff atthe Royal Palm Memorial.. They did an outstanding job of assisting me on my mother and my sisters Funeral.. They did a great job of the presentation as well as the catering and the memorial service.. They made sure we were satisfied with everything they did for us. I would highly recommend them for your service”
Tony Cona June 01, 2026 5 stars

Marcia Thompson May 25, 2026 5 stars

“My Mom and Dad had planned their funeral arrangements with Royal back in the 1970's; even their relatives planned their services here as well. Royal honored their contract and offered reasonable services to complete our wishes. My husband and I were so impressed with their professionalism, that we decided to make them our choice as well. Thank you Mr. Zeke Williams for putting an affordable package together for us almost 50 years later. JEP”
Jan Powell April 28, 2026 5 stars

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